Address: Unit 5 236 Tithe St.

Leicester, LE5 4BN

Tel:   0116 276 7377

E-mail: aifxstudios@hotmail.com

Augmented Imagination Studios

MON - FRI:  8am - 5pm

SATURDAY:   9am - 4pm

SUNDAY:  Closed

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© 2017 AIFXstudios.com All rights reserved. No part of this website nor its content may be reproduced by any means for any reason whatsoever without express written permission from Augmented Imagination Ltd.
Augmented Imagination Ltd, registered company 10949109.  All rights reserved.

CUSTOMER CARE

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy:

 

     · providing a friendly service, showing respect and sensitivity

     · treating you fairly - demonstrating our commitment to equality and diversity

     · recognizing and responding to your particular needs

     · dealing with your requests and enquiries accurately, promptly and efficiently

     · respecting your confidentiality

     · making effective referrals to other teams members

     · offering an explanation if we can’t answer your request /enquiry

     · making effective use of IT and web services

     · establishing service standards and monitoring our performance

     · continuing to develop our teams’ expertise and skills

     · welcoming your feedback

We want a pleasant and safe environment at all our service points.

PRIVACY & SAFETY

A.I. Studios respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, via our social media pages or at one of our courses or events.

Information You Provide

You may choose to provide personal information to us. The type of personal information you may provide to us includes:

     · Contact information (such as name, postal address, email address, mobile or other phone number, and mobile service provider)

     · Payment information (such as your payment card number, expiration date, delivery address, and billing address)

     · Content you provide (such as photographs, videos, reviews, survey responses and comments)

How We Use the Information

We may use the information you provide to:

     · Send you promotional materials or other communications

     · Provide services to you

     · Process your payment card transactions

     · Respond to your inquiries

     · Communicate with you about, and administer your participation in, special events, contests, programs, surveys and other offers

     · Comply with applicable legal requirements, relevant industry standards and our policies

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments